SHIPPING & RETURN POLICY
At Evixs, we are committed to delivering your orders efficiently, securely, and transparently. The following delivery policy outlines how we manage and fulfill shipments.
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1. Order Processing
Orders are typically processed within 2–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Processing time may vary during peak seasons, product launches, or inventory restocks.
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2. Delivery Timeframes
Standard delivery within [insert region/country] takes 3–7 business days from the date of dispatch.
Expedited delivery options may be available at checkout for an additional fee.
Delivery times depend on destination, shipping method, and carrier operations.
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3. Shipping Methods & Carriers
Evixs partners with reputable national and regional carriers to ensure timely and secure deliveries.
Customers will receive a tracking number via email once the order has shipped.
All delivery dates are estimates and not guaranteed. Weather conditions, carrier delays, or customs may affect timelines.
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4. Delivery Costs
Shipping costs are calculated at checkout based on the order weight, destination, and selected delivery method.
Free shipping promotions, when available, apply to standard delivery only unless otherwise stated.
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5. Delivery Areas
We do not ship to P.O. boxes or APO/FPO addresses unless explicitly approved.
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6. Delivery Responsibility (FOB Terms)
Evixs ships orders under FOB Origin terms (unless otherwise agreed in writing):
Once the goods leave our warehouse, title and risk transfer to the customer.
Customers are responsible for inspecting deliveries upon receipt and filing claims with the carrier for any transit-related damage or loss.
Evixs will support customers with documentation for any such claims.
If an alternate agreement applies (e.g., FOB Destination), it will be specified in the sales contract or invoice.
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7. Delivery Issues & Delays
If a delivery is delayed or tracking shows no movement, please contact us within 5 business days of the expected arrival date.
Evixs is not liable for delivery delays caused by the carrier, customs, weather, or other external factors.
In the case of a failed delivery attempt (e.g., incorrect address, recipient unavailable), redelivery or return shipping fees may apply.
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8. Damaged, Lost, or Missing Items
If you receive a damaged package or if items are missing, report the issue to us within 48 hours of delivery.
Supporting photos and order information may be required to process a resolution.
If damage occurred during transit, the customer may need to file a claim directly with the shipping carrier depending on the FOB terms.
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9. Special Delivery Requests
If you have specific delivery instructions (e.g., curbside drop-off, secure location, signature required), please note this when placing your order.
Additional fees may apply depending on the request.
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​Thank you for choosing Evixs Distributor. We strive to provide you with the best products and services. To ensure transparency and clear communication, please review our return policy below.
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1. No Returns Accepted: We regret to inform you that we do not accept any returns once they have been delivered. This policy is in place to maintain the freshness and quality of our products.
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2. Quality Assurance: We take every measure to ensure that the product you receive are of the highest quality. Our team carefully selects and inspects each item before it leaves our facility. If you have any concerns about the quality of a product, please contact our customer service team within 24 hours of delivery.
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3. Damaged or Incorrect Items: In the rare event that you receive damaged or incorrect items, please contact our customer service team immediately. We will investigate the issue and, if necessary, provide a suitable resolution, such as a refund or replacement.
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4. Cancellation Policy: Once an order is confirmed and processed, it cannot be canceled. Please review your order carefully before confirming the purchase.
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5. Refunds and Exchanges: As a general policy, we do not offer refunds or exchanges. Exceptions will only be made in the case of damaged or incorrect items, as mentioned in point 3.
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6. Policy Updates: We reserve the right to update or modify our return policy at any time. Please check our website for the latest information.
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Thank you for choosing Evixs Distributor. We appreciate your understanding of our return policy as it enables us to provide you with the best possible service and products.